Policies

Cancellations/Appointment Amends

If you are unable to attend your appointment for any reason a minimum of 24 hours notice is required. Notification may be given by text, telephone (including voicemail), email.  The cost of your appointment will be charged for cancellations or amendments with less than 24 hours notice.  If you have already paid for a course of treatments and for any reason you need to cancel or reschedule with less than 24 hours notice you will forfeit that particular appointment and not be able to re-book it for another time. 

Payment for the cancelled treatement, under 24 hours notice, will be required before any further bookings can be taken.

We will send a text reminder prior to your scheduled appointment to the telephone number provided on the consultation form.  Please keep us updated on any changes to your contact information. 

Consultation

Please provide as much detail as possible on the consultation form, which we will email (or post if no email available) to you as soon as you make a booking.  We request that you email the form back to us prior to your appointment so we can plan ahead and therefore use the appointment time effectively.  The initial consultation and assessment are included in the price. 

It is your responsbility to update us on any future updates/changes to your health, including changes to your medication, illnesses, operations, pregnancy and so on. 

Please also keep us updated on any personal changes, change of home address, phone number and so on.

Invoices

If you require a detailed receipt for your treatment for your Health Insurance or Insurance Claim please let us know. 

Medical Conditions

Please let us know if you are taking medication for any medical condition or if your medical condition changes in between treatments.

Mobiles

We suggest switching your mobiles off during your tretament to allow you to fully relax.

Payment

Cash or Card on the day of treatment or in advance if buying a course.

Pregnancy

We need to know if you are pregnant, even if the rest of the world is oblivious. It is advised if you contact us in advance of the appointment to ensure we can treat you, particularly if you are in your 1st trimester. 

Treatment Duration

All appointments are 55 minutes treatment time.